Why do you only charge $50 for up to 2 hours of support?
Working remotely, we have the ability to address multiple systems at a time. While software installs on your computer, or a scan runs, we have the ability to multi-task and address other issues on separate systems.
When you work on several systems at a time, would my system become neglected?
Not at all. We have many clients that pay us a dedicated fee to maintain their system at certain cycles (weekly, monthly, etc). They pay us a flat monthly rate to perform this preventative maintenance, and this is the type of work we perform during the wait cycles while we are working on your computer.
Do you support clients outside of the US?
We have clients all over the world. Paypal does a great job in converting the currency from the Euro, Pound, Yen, Yuan, Franc, Peso, Colon, etc all into the US Dollar that we accept. Also using remote connectivity to your computer through the web enables us to tackle issues any time of day or night.
Can I schedule a service for after hours so it doesn’t interrupt my day?
You sure can. We have clients who request this service very frequently. We will build a helpdesk ticket for the request, and you will see it updated as we address and complete the service request.
Your rate is $50 per issue. What would you define as an “issue”?
An issue would be a printer install and config, email troubleshooting, an application installation (such as Office 2010, Photoshop, etc.), virus removal, and so on goes the list.
When will I need to purchase more than one service block?
If you need multiple issues addressed such as installing Microsoft Office, and configuring your wireless network, that request will be handled as 2 separate issues, thus requiring an order of 2 service blocks at the rate of $50/each. If you have any questions about this, please click the Live Chat link on the left of the page to inquire with a technician about this.
Do you support Mac?
At this time we do not currently support Mac computers. We do have plans to support it in the near future, so we would encourage you to check back soon
What hours do you work?
We work all Day and Night, Every day. No Holidays, no days off. When your computer, network, printer, server, or application goes down, we are here for you.
Your site says “Powered by Wind Energy”. What does that mean?
It means that we host our website on systems that use Renewable Energy Credits for Wind Farm Energy in Texas.
What other “Green Initiatives” do you have?
We are 100% paperless. We do not have printers inside our main office. We print to PDFs.
We use Virtual Fax machines converting all incoming faxes to PDFs and receiving them in our email. We also send faxes using the same Virtual Fax service converting our outgoing emails to faxes when it is needed.
Our invoices are generated Electronically and emailed to you.
Even our taxes are filed online.
We use VOIP phone numbers, forwarding all phone services to cell phones, and computers thus reducing the power consumption and hardware to maintain those land lines.
I don’t have Paypal, how can I order services?
You can call us at 1.401.821.1420 and we will process your Credit Card order over the phone.
What kind of Credit Cards do you accept?
We currently accept Visa, Mastercard, and Discover.
Why don’t you accept credit cards through your website? Why do I have to call if I don’t want to use Paypal?
Let’s face it, you are coming to us because your computer has an issue with it. Sometimes those issues are virus related. The last thing we want is for you to input your credit card details, have a malicious virus log those keystrokes on your computer, and the next thing you know your Credit Card is being used illegally.
Who is Foundation Consulting Corporation (Foundationltd.com)?
Foundation Consulting Corp is a Rhode Island business that built this site up as a quick, easy, and convenient way for it’s clients to get immediate support instead of having to schedule onsite appointments.
Why did I receive emails from Foundation Consulting Corp?
When you order services, a ticket is generated per issue and emailed to you. The status of that ticket as it is updated will also be emailed to you. If you prefer not to receive any emails about your support, please let us know and we will not send you status updates.
How do you connect to my computer?
We use Citrix’s program GoToAssist. It is Fast, Secure, and it is the same program many of the big players use.
What is FastSupport.com?
FastSupport.com is the quick and easy way for us to access your system using the GoToAssist remote connection utility.