Instant support is the ability to get assistance for any issue 24/7, whenever your website’s having a problem you’ll be able to fix it immediately rather than waiting hours or days. It might seem like something only the big companies can afford but in reality, Instant Support is actually more affordable than ever before. This is because Cloudways offers Instant Support for all its managed cloud hosting plans.
So, what’s the difference between regular support and instant support? Here’s a quick comparison:
Regular Support: Submit a ticket and you’ll get an answer in 3 hours to 24 hours. The response time depends very much on your location and the type of problem you submit to Cloudways. You can also expect some waiting times if we have many tickets to attend before yours or if we’re experiencing other technical problems as well.
Instant Support: Get assistance immediately without submitting a ticket or having any waiting time. You just need to pick up the phone and call our support team to get your issues resolved immediately.
The first provider is SiteGround, which are well-known for their amazing customer service. They offer Instant Support for all of their plans, which start at just $3.95/month.
The second provider is WP Engine, which offers Instant Support for all of their plans, starting at just $29/month.
The third provider is Cloudways, which also offer Instant Support for all of their plans, starting at just $10/month.
Why instant support is important?
There are many reasons why Instant Support is so important, but here are some of the most important ones:
You’ll get help faster – When you’re experiencing a problem with your website, the last thing you want is to have to wait hours or days for someone to help you. With Instant Support, you’ll be able to get assistance immediately, without having to wait.
You’ll avoid downtime – Downtime can be extremely costly, both in terms of lost sales and in terms of the damage it does to your reputation. By having Instant Support, you’ll be able to fix any problems that occur with your website as quickly as possible, minimizing the amount of downtime your website experiences.
You’ll be more productive – When you’re not having to spend time waiting for someone to help you, you’ll be able to focus on your work and get more done. This is especially important if your website is your main source of income.
Instant support is a lifesaver for small businesses and website owners who want to make sure their websites are always up and running without any issues.
No one can wait for 24 to 72 hours especially these days when everything is moving at a very fast pace. The idea of offering instant support came from our customer’s requests and ideas. They told us many times that they are looking for something better than traditional hosting services where you have to submit a ticket, wait 24-48 hours etc.
Instant support is a must-have for any business that relies on its website to make money. By choosing a provider that offers Instant Support, you’ll be able to fix any problems that occur with your website as quickly as possible, minimizing the amount of downtime your website experiences. Cloudways is one such provider, who offers Instant Support for all of their plans, starting at just $10/month. Sign up today and see the difference for yourself!